Privacy Policy

Pilot Logic Systems ("we," "our," or "us") collects information to provide and improve our automation services. The types of information we collect include:

• Contact Information: Name, email address, phone number, and company details when you schedule consultations or request information.
• Business Information: Details about your operations, processes, and automation needs shared during consultations and project engagements.
• Technical Information: System configurations, integration requirements, and technical specifications necessary for automation implementation.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
• Communication Records: Correspondence via email, phone, or other communication channels related to our services.

We use the collected information for the following purposes:

• Service Delivery: To provide automation consulting, system implementation, and ongoing support services.
• Communication: To respond to inquiries, schedule consultations, and provide updates about our services.
• System Development: To design, build, and deploy custom automation solutions tailored to your business needs.
• Service Improvement: To analyze usage patterns and improve our methodologies, tools, and service offerings.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Security: To protect against fraud, unauthorized access, and other security threats.

We implement enterprise-grade security measures to protect your information:

• Encryption: All data transmitted between your systems and ours is encrypted using industry-standard SSL/TLS protocols.
• Access Controls: Strict access controls ensure only authorized personnel can access your information.
• Secure Infrastructure: We utilize secure cloud infrastructure with regular security audits and monitoring.
• Data Retention: We retain your information only as long as necessary to provide services and comply with legal obligations.
• Backup Systems: Regular backups ensure data availability and disaster recovery capabilities.

We may use third-party services to support our operations, including:

• Cloud Hosting: AWS and other cloud providers for secure infrastructure hosting.
• Communication Tools: Email services and scheduling platforms (e.g., Calendly) for client communication.
• Analytics: Website analytics tools to understand user behavior and improve our services.
• AI Services: OpenAI and similar platforms for automation processing when explicitly agreed upon in project scope.

These third parties are contractually obligated to protect your information and use it only for the purposes we specify.

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Data Portability: Request a copy of your data in a structured, machine-readable format.
• Opt-Out: Unsubscribe from marketing communications at any time.
• Restriction: Request restriction of processing in certain circumstances.

To exercise these rights, contact us at chris@pilotlogicsystems.com.

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website performance. You can control cookie preferences through your browser settings.

We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect our rights, property, or safety, or that of others
• In connection with a business transfer, merger, or acquisition

If you are located outside the United States, please note that we may transfer your information to and process it in the United States. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: